Support

Please submit your questions or comments using the form below. Your feedback is routed automatically to the appropriate department to ensure a timely response.












Our staff of highly trained service and support specialists have over 25 years of industry experience to their credit. It’s this experience coupled with a commitment to total customer satisfaction and a dedication to providing prompt and courteous service and support, 24 hours a day*, 7 days a week, that makes dProduce Man Software the best possible choice in produce specific accounting software. * Support calls received outside of normal business hours (7:00 a.m.– 7:00 p.m. Monday thru Friday) have a 1 hour return callback guarantee.

Every purchase of a 5-user (or more) dProduce Man Software Suite (6 standard modules) is backed by a 30 day free trial of Platinum Service and Support. After the trial period you may select the service and support plan the best meets your needs from the list below. We strongly recommend new clients to participate in the Platinum Service and Support Plan to ensure that they receive the support they need, anytime, day or night. Available support plans:

Platinum Service and Support Plan (PSSP) Clients receive telephone support from our highly trained service and support staff 24-hours a day, 365 days a year. Includes toll-free telephone access number, remote connectivity and diagnostics, unlimited telephone support. Clients are entitled to receive software upgrades ‘free’ of charge.

Gold Service and Support Plan (GSSP) Clients receive telephone support from our highly trained service and support staff l between the hours of 7:00 am to 7:00 pm, PST, Monday through Friday. Includes toll-free telephone access number, remote connectivity and diagnostics, unlimited telephone support. Clients are entitled to receive software upgrades ‘free’ of charge.


Frequently Asked Questions

How much is this software?
We can answer this question more accurately once we determine the total number of modules and the number of concurrent users you’ll need to operate your business.

What kind of hardware/software will I need to run your program?

For Minimum Hardware and Software Requirements email: support@dproduceman.com

Software is always being updated. How can my business keep up with today's technology?
We know this can be frustrating. The staff at dProduce Man Software is on top of technology and with any of our support plan your business will receive the latest upgrade "FREE" of charge. Now, how can anyone beat that?

What about modifications?
No Problem! Based on our experiences, we know that our software will satisfy most of your needs. However, we know that your business may require some modifications to fit your specific needs. We will be happy to make those changes for you at an additional charge.

What is your turnaround time for technical calls?
We know how important it is to get your business up and going as soon as possible. We will answer your technical call promptly and quickly. Our goal is to keep you satisfied. Our courteous staff is here 24 hours a day, seven days a week to serve you.